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Senior Engineer, Collaboration

Company: Presidio, Inc.
Location: Orlando
Posted on: March 18, 2023

Job Description:

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Senior Engineer, Collaboration
Job Summary:
Responsible for the day-to-day administration, coordination and operations of the Voice, Video and Collaboration infrastructure systems. Employee will be responsible for the design, configuration, testing, deployment and ongoing operational support. Employee will work with Facility related open/close/move activity.
Travel Requirements:
National Travel for Facility Related Projects (15%-20%)
Job Responsibilities:

  • Perform routine maintenance on all voice or video infrastructure applications.

    • Call Manager
    • Unity
    • Telepresence
    • WebEx
    • Conference Bridges
    • Telepresence Scheduler

    • Any break / fix that may occur on voice or video related applications
    • Vendor management of our SIP Carrier, including all moving or closing of locations, any porting of numbers from acquired companies or any issues that need technical assistance involving the carrier.
    • Management of DID's owned by the company, including any new requests or removals.
    • Review bills for legacy telco and contact carrier to remove or change if needed.
    • Physical installation and removal of equipment as needed, across all infrastructure teams.
    • Create any documentation needed for internal or end user use, including How To documents or processes.
    • Meet and work with Early Field Trial teams at Cisco to keep Presidio on the latest collaboration hardware and software internally to help push sales of new technology.
    • Pre-stage equipment, including servers, video endpoints or any conference room technology.
    • Verify network connectivity for collaboration endpoints, including port status or VLAN changes.
    • Work with Network or Datacenter teams as needed for troubleshooting or projected related tasks.
    • Performs Current Equipment Assessments.
    • Provides Budget and Pricing Assessments.
    • Provides Scope of Work Assessments.
    • Assists in Design and Implementation Planning.
    • Performs Carrier Management (per facility):

      • Addition of DIDs
      • Reassignment of DIDs
      • Location changes.
      • Forwarding of numbers as needed.

      • User Setup:

        • User Creation
        • Equipment Identification & Phone Assignments
        • Voicemail Setup
        • WebEx
        • Initiate port of numbers from old carrier to Presidio
        • Device pools and calling search spaces
        • Test and configure for remote users

          Required Skills:

          • Strong analytical, organizational, and time management skills, able to work independently.
          • Excellent oral and written communication skills, ability to interact with all levels of the organization.
          • Deal with people in a manner which shows sensitivity, tact, and professionalism.
          • Team player.

            Required Experience:

            • Bachelor's degree or equivalent experience and/or military experience
            • 7+ years experience with Voice, Video and Collaboration Technologies
            • Strong experience with Call Manager, Unity, Telepresence, WebEx, Conference Bridges, Conference Room Technologies, Telepresence Scheduler, SIP Routing
            • CCNP - Voice/Collab Certification Required

              ABOUT PRESIDIO
              Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
              Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
              For more information visit: http://presidio.com
              Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
              To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
              If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
              Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
              Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

              Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Presidio, Inc., Orlando , Senior Engineer, Collaboration, Engineering , Orlando, Florida

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