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Lead Site Reliability Engineer

Company: Kolter Solutions
Location: Orlando
Posted on: March 17, 2023

Job Description:

Kolter Solutions is seeking a Lead Site Reliability Engineer.

Location: Remote.


  • Scale up and mature a team of Site Reliability Engineers
  • Build and execute vision to implement tools for monitoring efficient deployments and remediation SOPs
  • Strategize and prioritize roadmaps to drive reliability of platform(s)
  • Collaborate with key stakeholders across Products, IT, and Security on initiatives to drive operational excellence, instrumentation, security, grow, reliability and scalability
  • Promote the collaboration of all engineering teams in the sustainability of platform and help promote a culture of quantifiable continuous improvements
  • Drive service reliability by developing and enabling metric visibility using KPIs and system/component level SLAs
  • Serve as a change agent for driving service prioritization and help promote a culture of continuous improvement measured by operational metrics and KPIs. Provide a single pane of glass across all critical operational components
  • Drive end-to-end resolution of production incidents including root cause analysis, and prevention and correction plans
  • Support business infrastructure to ensure service availability, including outside of business hours as needed
  • Optimize services across the company to manage costs, including right sizing and depreciating systems
  • Contribute to the technology strategy by guiding the production and development technical architecture; maintain high quality standards, especially with technology, and foster a culture of long-term thinking and innovation
  • Support and unblock the SRE team in delivering on its goals; you will oversee the technical scoping and planning for the team, and help guide and empower the development approach within the team
  • Ensure the SRE team is high performing, with a healthy, inclusive and collaborative culture; coach engineers on the team and guide them through a fulfilling career
  • Research new technologies to solve tomorrow's deployment, monitoring, and scaling needs
  • Run the production environment by monitoring availability and taking a holistic view of system health
  • Build software and systems to manage platform infrastructure and applications
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
  • Provide primary operational support and engineering for multiple large-scale distributed software applications
  • Manage and participate in 24x7 on-call rotations to ensure site reliability and performance
  • Define best practices for monitoring, alerting, and incident management
  • Lead and participate in root cause analysis and documenting procedures


    • 10+ years of relevant professional experience in highly available, public facing SaaS / EMR environments
    • Exemplary written and oral communication skills
    • Experience leading highly dynamic on-call teams, coaching, mentoring, and promoting cross team collaboration
    • Experience managing multiple projects and priorities simultaneously
    • Proven track record of improving reliability, availability, incident/crisis management and performance of cloud services
    • Experience troubleshooting and developing highly available systems that utilize load balancing, horizontal scalability, and high availability
    • Strong technical expertise in troubleshooting, cloud stacks, operating systems, networking, virtualization, and containers
    • Working knowledge of CI/CD, DevOps, and sophisticated software deployment techniques
    • Experience defining reliability metrics, operations processes including problem management and automation
    • Experience implementing chaos engineering


      • 4+ years' experience managing a team working with cloud infrastructure (in particular AWS) in a secure environment (ISO27001, SOC 2 type 2, GDPR, etc.)
      • 3+ years of technical operations experience, with a background in SaaS and cloud-based platforms
      • Experience dealing with environments that leverage container orchestration tools, i.e. Kubernetes
      • Experience building scalable and fault tolerant systems
      • Experience migrating from Data Centers to Cloud based solutions, and migrating solutions from other cloud providers
      • Past experience successfully leading one or more DevOps projects (CI/CD, pipeline tools, operations management, etc.) to completion through tools like Jenkins, Helm, Terraform, etc.
      • Experience with system health monitoring tools such as New Relic, OpsGenie, Uptime Robot, or StackDriver
      • Have actively managed hosting at scale at multiple companies, including costs and 24x7 uptime
      • Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn)
      • Proficiency with scripting and/or programming languages; Python, Java, C/C++, Ruby, and JavaScript prefer red
      • Familiarity with Intranet tools and processes including Confluence, Jira, and Microsoft Teams

        Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
        Kolter Solutions has proudly been recognized as the " Best Places to Work by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 2020 Fastest growing companies in Central Florida !
        We offer:

        • Full Health Benefits
        • Vision
        • Dental
        • 401 (k)
        • Pet Insurance
        • Life Insurance
        • Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
        • Employee Discounts
        • Referral Program

          Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.

Keywords: Kolter Solutions, Orlando , Lead Site Reliability Engineer, Engineering , Orlando, Florida

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