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Remote Support Engineer

Company: firstPRO 360
Location: Orlando
Posted on: November 22, 2021

Job Description:

Highly stable and profitable company has an immediate need for a Remote Level 1 and 2 Support/Help Desk Analyst. This position requires standard Help Desk Level 1 and 2 support experience, including clearing out tickets, support Office 365, basic AD support and creating AD accounts, setting up ShoreTel for new users, MS Exchange, checking network connectivity, LAN/WAN, VPN, troubleshooting basic VMWare issues, solving PC issues, etc. Having experience with ServiceNow is a huge advantage as well. You will work on a small support team providing first line of support on the Help Desk, basic to moderate complexity. You must have excellent communication skills and a team first attitude. This company offers competitive base salaries, and a comprehensive benefit package. This company consistently wins awards for company culture and is an awesome place to work!Responsibilities:

  • Level 1 and 2 support via phone primarily.
  • Troubleshooting in a Windows environment - Office 365 required along with Active Directory, creating accounts, understanding virtualized environment, etc.
  • Complete tech documentation as it pertains to processes/procedures for troubleshooting.Requirements:
    • 2+ years' Level 1 and 2 Windows support experience- troubleshooting Office 365 required along with Active Directory, creating accounts, understanding virtualized environment, advanced PC-related skills, etc.
    • Comfortable working on a Help Desk in a fast paced environment.
    • Excellent attitude - chip in and help the team with their tickets if you are done with yours, be a team player, etc.
    • Pluses: ServiceNow; ShoreTel; Comp-TIA A+.SDL2017

Keywords: firstPRO 360, Orlando , Remote Support Engineer, Engineering , Orlando, Florida

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