Company: Alera Group
Posted on: June 25, 2022
E3 is seeking a Benefits Coach to join their Employee Benefits
team. Are you looking to be part of a company where you have
exciting opportunities to learn, grow and make a positive
impact?Join a team where each employee is empowered to listen
generously, speak straight, collaborate, and build each other up
through mutual accountability and shared success? If that is what
you--------re looking for, this is your chance to be part of an
amazing organization! E3 Outsource is a US-based business that
staffs a fully trained and educated call center to handle our
clients-------- HR needs for their workforce. We are proud, trusted
benefit experts empowering our clients to live confidently knowing
the E3 Team is supporting their needs. As an Alera Group company,
our teams have access to a national pool of industry-leading
resources while maintaining our unique local capabilities,
relationships, and commitment to the communities we serve. We
provide the best of both worlds: national scope and local service.
As a Benefits Coach, you must excel in providing best-in-class
service to existing clients while working collaboratively with your
Team Leader. You--------ll be customer-focused and provide client
and administrative support to our team. We take a highly
personalized approach to clients-------- needs and create value
through teamwork and a focus on excellence in all aspects of our
- Responsible for answering incoming calls from customers and
clients, answering questions, providing guidance, and handling
complaints and problems.
- Interacts with customers via telephone, email, online chat, or
in-person to provide support and information on products.
- Collects and enters orders for new or additional products.
- Fields customer questions and complaints; when the issue is
beyond the representative--------s knowledge, forwards it to the
- Ensures that appropriate actions are taken to resolve
- Maintains customer accounts and records of customer
interactions with details of inquiries, or complaints.
- Must have the ability to adapt and pivot with process and
- Performs other related duties as assigned. Qualifications
Education:High School Diploma or equivalent Certifications &
Licensing: Insurance license (TBD) Required Experience: Customer
Service ExperienceBehavioral/ Technical Skills: Confidence to
interact with customers.Good verbal communicationsStrong desire to
assist callers with kindness and empathy. Equal Opportunity
Employment We--------re an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status. #pandoIQPandoLogic.
, Location: Longwood, FL - 32750
Keywords: Alera Group, Orlando , Benefit Coach, Education / Teaching , Longwood, Florida
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