Patient Services Specialist/Front Desk
Company: Magruder Eye Institute
Location: Largo
Posted on: March 25, 2026
|
|
|
Job Description:
Our Mission is to deliver best-in-class ophthalmic and
optometric care. Team members are hired to assist the organization
in building a differentiated integrated eye care platform focused
on superior patient care delivered through our network of
optometrists and ophthalmologists. Team members are expected to a
behavior of professionalism, which includes but is not limited to,
acting with integrity and accountability, support our clinicians in
all aspects of patient care delivery, support a culture of respect,
diversity and inclusion in our organization, and enhance the
patient access to primary and specialty eye care. Our vision is to
create an admired healthcare company dedicated to delivering
personalized eye care with outstanding patient outcomes. GENERAL
SUMMARY: The Patient Services Specialist is responsible to create a
positive patient experience by consistently exceeding expectations
in customer service and patient care, by coordinating and
completing patient registration activities that include but are not
limited to greet and check in patients, verifying demographic
information, obtaining signatures on patient consents, capturing
insurance cards, verifying authorization accuracy, collect co-pays
and past due balances, working reschedule and recall lists, and
balance end of day deposits. ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides high level customer service in all interactions with
internal and external customers. Provides direct, professional, and
knowledgeable interactions with patients, providers, referral
sources, and the clinical team. Answers telephone calls accurately
and with exceptional customer service and ensures the caller’s
needs are met and accurate information is obtained. Maintains
patient confidentiality regarding access to patient and other
clinical information via email, computer, fax, and mail. Addresses
concerns of patients, provides service recovery, and escalates
issues as needed. Utilizes the operational guidelines for
scheduling patient appointments. Completes reminder calls to
patient for scheduled appointments, as needed. Obtains payment from
each patient, including copayments, balance due and appropriately
receipts all monies collected. Verifies, ensures eligibility, and
registers patients by obtaining patient demographics and
third-party coverage(s) at every encounter. Advises patient on
physician referral and provides appropriates notes/updates to
referring physician, as needed. Prioritizes and completes all work
in an accurate, effective, and efficient manner. NON-ESSENTIAL
DUTIES & RESPONSIBILITIES: Maintains public areas (waiting rooms,
restrooms and kitchen), as needed. Attends department meetings and
completes trainings, as needed. Processes medical records requests;
both incoming and outgoing PI135196b8c72c-25448-40020581
Keywords: Magruder Eye Institute, Orlando , Patient Services Specialist/Front Desk, Customer Service & Call Center , Largo, Florida
