Manager
Company: Scenthound Gainesville - Ocala
Location: Gainesville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Bonus based on
performance Competitive salary Employee discounts Flexible schedule
Free uniforms Opportunity for advancement Paid time off Training &
development Job Description Scenter Manager Who We Are Scenthound
is not your everyday dog grooming shop. We are a revolutionary
concept disrupting an outdated industry, focused on the dogs
overall health and wellness, not only haircuts! Our
membership-based business model allows dogs to receive routine
maintenance and consistent care. At Scenthound, we are a
culture-driven, highly collaborative team that prioritizes dog and
employee safety. Through our North Star and values, we inspire the
dog-human connection by helping dog parents maintain clean, healthy
dogs. NORTH STAR We remove barriers so that people can love and
connect with their dogs every day. VALUES Dog First. One Pack.
Bring Love. Seek Growth. Make A Difference. About the Position The
Scenter Manager is a vital position at Scenthound, offering strong
leadership, sales expertise, and exceptional customer service. This
position requires: Management experience Customer service
experience (retail, restaurant) Strength to lift up to 70 pounds;
stamina to stand for long periods of time Reliable transportation
Willingness to work in a smoke-free environment Who We Are Looking
For We are searching for a confident manager who leads with
integrity, honesty, and compassion. A successful Scenter Manager is
an independent problem solver, adaptable, detail-oriented, and a
compassionate dog lover! We are looking for a HANDS-ON leader who
can manage the day-to-day operations of the Scenter with emphasis
on critical KPIs: Labor Efficiency Ratio, Average Ticket Price,
Rebook Ratio, etc. Tasks Drive membership sales through health and
wellness education Maintain a knowledgeable team that prioritizes
dog wellness and safety Provide leadership, guidance, and
mentorship for the Scenter employees Drive employee development
through leadership, training, and performance reviews Uphold
quality standards through hands-on participation, employee audits,
and training Promptly and accurately communicate information from
upper management to your team Identify when/ where help is needed
and provide assistance to keep Scenter on schedule Create an
environment conducive to teamwork, open communication, and
Scenthound values Manage client expectations; Resolve customer
concerns Ensure safety of dogs and team members at all times Adhere
to Scenthound sanitary and cleaning practices Skills and Abilities
Effective communication with team members and dog parents
Leadership, coaching, mentorship Recruiting, hiring, and creating a
happy and effective team Problem-solving Attention to detail
Time-management ability to make an efficient schedule Computer/
technology proficiency Accountability; hold oneself and others to a
high quality of services Benefits Competitive compensation plan
that includes salary, bonuses, and paid vacation Merit-based pay
increases Work Remotely No Job Type: Full-time Salary: From
$50,000.00 per year Benefits: Employee discount Retirement plan
Schedule: Day shift Monday to Friday Weekend availability Saturdays
required Supplemental pay types: Bonus pay Application Question(s):
Direct experience working with dogs or other animals is always
helpful. Please describe any experiences you may have. Education:
High school or equivalent (Preferred) Experience: Customer service:
1 year (Preferred) Work Location: One location
Keywords: Scenthound Gainesville - Ocala, Orlando , Manager, Customer Service & Call Center , Gainesville, Florida
