Experienced Automotive Call Center Agent
Company: Lexus of Winter Park
Location: Winter Park
Posted on: January 6, 2026
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Job Description:
The Service BDC Agent position at Lexus of Orlando and Lexus of
Winter Park offers a great opportunity for experienced call center
agents, particularly those with a background in the automotive
industry, to join a respected luxury dealership. Here’s an overview
of the role: Position: Service BDC Agent - Experienced Automotive
Call Center Agent Location: Winter Park, FL Company: Lexus of
Orlando and Lexus of Winter Park Key Qualifications: - Technical
Skills: Proficiency in Microsoft Excel - Team Fit: Dependable,
driven team player with a "can-do" attitude - Skills Required:
Excellent communication, organization, and customer service skills
- Language: Bilingual proficiency is a plus Responsibilities: -
Build strong rapport with guests to secure service appointments and
instill confidence in the dealership - Utilize CRM software to
handle reservations and maintain effective follow-up - Make
outbound calls to schedule accessories or equipment installation
for vehicle purchases - Gain in-depth knowledge of products and
services - Provide a world-class experience to every guest -
Flexible availability for day, evening, and weekend shifts (closed
Sundays) Benefits: - Insurance: BCBS FL Healthcare, dental, vision,
life, AD&D, and disability coverage through Allstate -
Retirement & Time Off: 401(k), paid vacations, and holidays
(Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and
New Year's Day) - Eligibility: Full-time associates only, with
specific eligibility requirements This position is ideal for
experienced call center agents who excel in customer interaction,
organization, and professionalism, particularly those passionate
about working in a luxury automotive environment.
Keywords: Lexus of Winter Park, Orlando , Experienced Automotive Call Center Agent, Customer Service & Call Center , Winter Park, Florida
