Data Entry
Company: Careers Integrated Resources Inc
Location: Palm Harbor
Posted on: June 24, 2025
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Job Description:
Job Title: Data Entry Job Location: Palm Harbor, FL Job
Duration: 04 Months (Possibilities of Extension) Shift time:
Standard Business Hours Job Description: Duties and
Responsibilities: · Accurately entering data from various sources
into designated databases and spreadsheets. · Increase productivity
through effective multitasking, prioritizing diverse workloads
according to deadlines. · Build relationships with the customers by
phone and email and provide continuous communication. · Create,
notate, and close actions for completed tasks and relevant
interactions with technicians, property staff, and residents. ·
Escalate, track, and resolve support-related issues on specific
customer properties. · Updating and maintaining existing data
within databases and spreadsheets. · Contribute to team success by
consistently meeting and exceeding performance targets in speed,
accuracy, and output volume. · Key Metrics: Mean Time to Resolution
(respond and resolve), actions, retention, activation rate within
the properties, and Net Promoter Score. · Collaborate with various
company departments to research and resolve customer issues. ·
Ensure that all customer correspondence is reviewed, worked on, and
responded to or forwarded to the appropriate department within 24
hours of receipt. · Assist in resolving customer escalations. ·
Assist in tracking statistical information as needed for the
department and compile data into reports that are submitted to
management in a timely manner. · Approximately two hours of inbound
phone time and two hours of job quality control. · Position may
require mandatory overtime when necessary to meet company metrics.
· Perform all other duties and projects as assigned. Qualifications
Knowledge: · Maintain a strong knowledge of industry and company
operations. · Knowledge of all sales, installation, billing, and
monitoring systems that assist in managing our business. · Basic
knowledge of accounting principles and practices. · Proficient
knowledge of Microsoft Office (Word, Excel, Access, Outlook),
Internet, and other computer applications. · Knowledge of company
policies, procedures, guidelines, and practices. Skills: · Must
possess strong organizational skills and have a strong attention to
detail. · Must have excellent written and oral communication. ·
Must be able to prioritize and maintain multiple assignments. ·
Must be an active listener and have good note-taking skills. · Must
be able to take direction and perform tasks in an expedient manner.
· Must have good customer service and interpersonal skills.
Keywords: Careers Integrated Resources Inc, Orlando , Data Entry, Customer Service & Call Center , Palm Harbor, Florida
