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Specialist Social Media

Company: Hilton Grand Vacations
Location: Orlando
Posted on: January 16, 2022

Job Description:

Job Description Do you have a passion for social media and knowledge of current platforms and familiarity with social media as both a brand and engagement tool? This may be a phenomenal role for you! As Social Media Specialist at Hilton Grand Vacations, the primary objective of position is to moderate social media brand accounts as well as provide support for paid campaign setup and content scheduling. This unique role assists the Manager of Social with workflows for earned and paid media platforms.-- - You will have a strong understanding of the inner workings of all major social platforms and know how to fashion and push content to each in the most effective way, as well as how to modify methods as the platforms themselves change.-- - Additional Responsibilities Include: Assist with community management, content generation, scheduling and reporting to support initiatives that help build brand credibility and educate current, potential and future Club Members. This position will be required to aid in the management of multiple active social media accounts on a day-to-day basis.-- - Community management including but not limited to responding to questions, engaging with guests and identifying potential crisis situations Route issues to appropriate business group for assistance with resolutions Support workflows to route social media content to appropriate departments (ex. Legal) for approval Be both a social scientist and knowledgeable of the social space from a product perspective Find opportunities to surprise and delight customers Partner with internal and external partners to help bring campaign visions to life across our various social media networks Perform ad-hoc social media related projects as requested by management Qualifications Required Qualifications: BA/BS/Bachelor's Degree-- - A minimum of 2-3 years social media experience Strong oral communication skills and an understanding of what should be communicated to different audiences Ability to work in a team and assist in the execution of social media requests within an expedited timeframe Be a good problem solver Ability to handle sensitive guest concerns Have a proven understanding of Sprinklr Skilled using MS Office applications. Preferred Qualifications: Expertise in tools such as: Sprinklr and canva Why do Team Members Like Working for us? We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!-- - Excellent health care options (medical, dental, and vision that encourage preventative care). Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Orlando , Specialist Social Media, Advertising , Orlando, Florida

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