FL-DCF-Orlando-ESS-Receptionist
Company: Emonics, LLC
Location: Orlando
Posted on: May 25, 2023
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Job Description:
DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish
or Creole, spoken and written, highly preferred
DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or
Creole, spoken and written, highly preferred
Position: Pay Rate: ***hr / Vendor Rate: ***hr
Duties/Responsibilities include:
Meets/greets customers and assists customers with the application
process (on-line and paper) and navigating through the self-service
lobby.
Ensures lobby equipment (example: copier, phone, and fax) and forms
are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements,
application processing, case status, and benefit information.
Logs customer into computer based system for data collection and
customer service resolution; follows established procedures to
escalate complex customer inquiries to ensure resolution.
Educates customers on community partners and the benefit/features
of my ACCESS Account including account set-up, password resets.
Minimum Skill Requirement:
Ability to speak and understand English and High School diploma are
required. Another requirement is the ability to stand for periods
of time (amount varies), physical movement and consistently walking
within the workspace for the various job duties.
Bi-lingual Spanish or Creole, both spoken and written are highly
desired. Ability to type 20 words per minute is nice to have.
Keywords: Emonics, LLC, Orlando , FL-DCF-Orlando-ESS-Receptionist, Administration, Clerical , Orlando, Florida
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