Director - HOA Billing and Accounts Receivable
Company: Bluegreen Vacations
Location: Orlando
Posted on: May 28, 2023
Job Description:
Purpose:
The Director of Billing and Accounts Receivable position is
responsible for leading and planning the billing and receivable
operations and improving scalable processes that ensure the company
has accurate billing of customers and timely posting of collections
from outstanding accounts. The primary focus is to streamline
processes, develop and manage executive performance reporting and
ensure best practices are established and being executed in the
management of the day-to-day business. The Director of Billing and
Accounts Receivable must be able to collaborate with all levels of
the organization to ensure financial goals are achieved. The
Director of Billing and Accounts Receivable is a forward thinking,
strategically minded, customer focused individual with a strong
ability to analyze data develop recommendations and has strong
leadership qualities. The Director must be highly self-motivated in
a high energy, fast-paced and unstructured environment, be able to
work independently while maintaining all deadlines and critical
date obligations and handle various projects and client issues
simultaneously. Must be organized and possess the ability to engage
team members to cooperate and collaborate as needed to achieve
desired results.
Responsibilities:
- Reporting:
- Evaluate and determine key KPIs for Billing and Accounts
Receivable (AR) teams.
- Develop and report to leadership on performance metrics for
team including billing and collections stats and trends
- Operations:
- Identify process inefficiencies and implements remediation to
strengthen control environment and develop best-in-class process
using system automation and relevant tools
- Respond to and resolve complex billing issues and escalations,
acting as a point of contact and escalation for all internal
stakeholders including, but not limited to, sales and customer
service (Owner Services)
- Manage the Billing and AR team to ensure accurate and timely
completion of standard processes.
- Ensure the owner records are maintained accurately and
completely
- Entails managing all billing functions that include development
and maintenance of systems to ensure timely and accurate billing
operations in accordance with the approved billing and collection
policies.
- Act as key liaison with third party collection vendors. Develop
and set collection strategy to maximize collection efforts.
- Serve as a subject matter expert in billing and accounts
receivable functions and provide guidance and insights on strategic
initiatives and special projects impacting this area of focus.
- Lead and/or participate in new project initiatives impacting
Billing and Accounts Receivable
- Ensure the team maintains files and documentation thoroughly
and accurately, in accordance with company policy and accepted
accounting practices
- Staffing:
- Coach, mentor and develop staff, including overseeing new
employee onboarding and providing career development planning and
opportunities
- Other:
- Maintains a customer service approach interfacing with the
functional departments in relation to all aspects of
responsibilities
- Build and maintain strong partnerships with key stakeholders
throughout the organization.
- Assist with ongoing development of the department
- Develop business improvement planning processes that align and
prioritize improvement projects linked to business strategy and
business planning at corporate and operational levels
- Possess administrative authority, responsibility, and
accountability necessary for carrying out assigned duties.
- Perform additional tasks as assigned Requirements:
- Bachelor in one of the following disciplines: Business,
Accounting or Finance. (Will substitute relative work experience
for education requirement)
- Minimum of five (5) years related business experience in high
volume billing and accounts receivable management experience with
supervisory responsibilities, with preference in the timeshare
industry.
- Demonstrated history of implementing process automation, with
the ability to implement best practices, scale business processes
and team structure to match business growth
- Must be able to work independently. Effective rapport-building
and relationship management skills. Strong presentation. High
financial acumen. Compelling verbal, written, and presentation
skills. Fluency in Microsoft Office applications. Demonstrated
ability to work under pressure and with changing directives.
Demonstrated multi-tasking ability. #BGVjobs
Our goal is to improve the quality of work/life by providing equal
employment opportunities for all candidates and team members.
Bluegreen Vacations Corporation believes that diversity and
inclusion is critical to our success, and we seek to recruit,
develop and retain the most talented people from a broad candidate
pool. We are a drug-free workplace, and if offered employment,
candidate must be willing to submit to a background check, safety
sensitive and driving positions will require drug screening.
EOE/DFW
Other details
- Job Family Accounts Payable/Receivable
- Job Function Bonus and Merit
- Pay Type Salary
- Employment Indicator Regular
- Required Education Bachelor's Degree
Apply Now
Keywords: Bluegreen Vacations, Orlando , Director - HOA Billing and Accounts Receivable, Accounting, Auditing , Orlando, Florida
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