Collections Agent

Company: Westgate Resorts
Location: Orlando
Posted on: February 25, 2021

Job Description:

Everyone says their collections skills are different, but can they back it up? Our collections team members have a combination of compassion, empathy, and determination. You help our owners jumpstart their vacations. At Westgate Resorts, where passion meets persuasion, we put the heart back into collections. As a Collections Team Member, you will: Treat customers with respect and respond with empathy Possess strong customer focus with the ability to have detailed conversations Bring owner accounts to a current status so they can begin travelling Be 100% phone-based Work in a metrics-driven environment To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Experience Minimum 1 year Collections experience Minimum 2 year Call Center experience Start Date : March 18, 2021 Started Guide Training 8:00am - 4:30 pm Orientation Schedule Friday 8:00am - 4:30 pm Training Schedule Monday-Friday 8am - 4:30pm (Weeks 1-5) Must be able to work the below schedule after training: Monday-Thursday 12:00 pm - 9:00 pm Friday 9:00 am - 6:00 pm Saturday and Sunday 9:00 am - 5:00 pm Years Experience: 1 - 3 years Salary: $15 - $16 Hourly Bonus/Commission: Yes

Keywords: Westgate Resorts, Orlando , Collections Agent, Accounting, Auditing , Orlando, Florida